Privacy
without the fog.
This policy explains what HollaLink collects, why we use it, when it may be shared, what becomes public, and the choices available to you.
Scope of this policy
This Privacy Policy applies to HollaLink websites, profiles, dashboards, Music Hub features, stores, bookings, analytics, QR and NFC tools, AI-assisted features, support communications, and related services that link to this policy.
It does not control independent sellers, creators, linked websites, embedded platforms, payment companies, social networks, cloud providers, or other third parties. Their privacy practices are governed by their own policies.
Information we collect
Account and identity information
Name, username, email address, password hash, login method, account status, referral information, confirmation records, and information provided through Google or another connected login.
Profile and business content
Biography, profile photo, phone number when enabled, social links, custom domains, themes, product listings, service descriptions, availability, booking information, shipping details, public contact information, and other content you choose to publish.
Music Hub content
Artist and release names, audio files, preview files, album or single details, cover art, collaborators, pricing, download settings, streaming links, metadata, and technical information needed to upload, store, transcode, stream, sell, or deliver a release.
Transaction and payment-related information
Order IDs, prices, products or services purchased, booking deposits, currency, seller and buyer identifiers, payment status, refund or dispute status, payout readiness, and limited payment-provider references. HollaLink generally does not store complete payment-card numbers.
Device, usage, and log information
IP address, browser and device type, operating system, language, timestamps, referring pages, pages viewed, buttons or links clicked, profile views, error logs, security events, cookie identifiers, approximate location derived from IP address, and performance information.
Messages and support information
Information sent through forms, support requests, copyright notices, account-deletion requests, surveys, complaints, and other communications.
Where information comes from
- directly from you when you register, upload, publish, buy, sell, book, or contact us;
- automatically from browsers, devices, cookies, logs, and analytics tools;
- from connected services such as Google login, payment providers, domain services, and cloud storage;
- from buyers, sellers, service providers, rights owners, or users involved in a transaction or dispute; and
- from lawful public sources or fraud and security partners when needed to protect the service.
How we use information
- create, authenticate, maintain, and secure accounts;
- display profiles and provide links, stores, bookings, music, downloads, QR, NFC, and domain features;
- process or help providers process orders, deposits, subscriptions, payouts, refunds, and disputes;
- generate analytics, track clicks, diagnose errors, prevent fraud, and improve performance;
- personalize design choices and provide AI-assisted suggestions requested by users;
- communicate about confirmations, transactions, support, security, policy updates, and service changes;
- enforce our Terms, investigate abuse, protect rights, and comply with legal obligations; and
- develop, test, maintain, and improve HollaLink.
Information you make public
Public profiles, usernames, profile photos, biographies, links, products, services, availability, music releases, cover art, prices, social accounts, and any contact information you choose to show may be visible worldwide. Search engines and third parties may index, copy, screenshot, archive, or share it.
Removing content from HollaLink may not remove copies already saved or shared by others. Review your profile before publishing and avoid posting sensitive personal information.
Payments and connected accounts
Payment providers may collect legal name, business information, date of birth, tax information, bank details, identity documents, card data, transaction information, and fraud signals. That information is processed under the provider's privacy policy and legal obligations.
HollaLink may receive limited status information, such as whether onboarding is complete, payouts are enabled, a payment succeeded, or a dispute was opened. We do not control a provider's verification, retention, or disclosure practices.
Data retention
We retain information for as long as reasonably needed to provide the service, maintain accounts, complete transactions, enforce agreements, resolve disputes, prevent fraud, meet tax and accounting requirements, protect legal rights, and comply with law.
Retention periods vary by data type. Public content may be deleted when you remove it or close an account, while transaction, security, backup, copyright, and legal records may be kept longer. Backup copies may take time to expire.
Security
We use administrative, technical, and organizational safeguards designed to protect information, such as access controls, password hashing, secure connections, logging, provider security tools, and limited employee or contractor access where appropriate.
No internet service, transmission method, or storage system can be guaranteed completely secure. Use a strong unique password, protect your connected email and payment accounts, and contact us if you suspect unauthorized access.
Your choices and privacy rights
You may be able to:
- edit profile, account, store, booking, music, and visibility settings;
- disconnect certain third-party services;
- remove content, disable downloads, or make features inactive;
- request access, correction, deletion, or a copy of certain information; and
- object to or restrict certain processing where applicable law provides that right.
Submit requests through the Contact page or email support@hollalink.com. We may need to verify your identity. We may deny or limit a request where permitted by law, including to protect other users, preserve transaction records, prevent fraud, or comply with legal obligations.
Children's privacy
HollaLink is not directed to children under 13, and children under 13 may not create accounts or submit personal information. If we learn that we collected personal information from a child under 13 without legally sufficient permission, we will take reasonable steps to delete it.
Parents or guardians who believe a child submitted information should contact us. Users between 13 and the age of legal majority should use HollaLink only with permission from a parent or legal guardian.
Policy changes, international use, and contact
HollaLink may process and store information in the United States and other locations where service providers operate. Privacy protections may differ from those in your home jurisdiction.
We may update this policy when features, vendors, or legal requirements change. The updated date will appear above, and material changes may also be announced through the service or by email when appropriate.