Premium subscriptions
You may cancel a HollaLink subscription at any time through your account or by contacting support. Cancellation stops future renewals. Unless required by law, access remains available through the end of the paid billing period and unused time is not prorated or refunded.
- Cancel before the renewal date to avoid the next charge.
- Deleting the app, removing a link, or not using the service does not automatically cancel billing.
- Promotional, discounted, and trial terms may have separate conditions shown at checkout.
Digital products and instant-access services
Digital downloads, music, profile upgrades, custom setup work, and other content delivered or made available immediately are generally final once access or delivery begins. We may approve a refund for a verified duplicate charge, technical failure that prevents delivery, or another situation required by law.
HollaLink cards, wristbands, and branded hardware
Customized, activated, engraved, printed, or otherwise personalized items are generally non-returnable unless they arrive damaged, defective, or materially different from the order. Contact us within 7 calendar days after confirmed delivery and include the order email, photos, and a description of the problem.
Products sold by independent HollaLink users
Creators and businesses may use HollaLink to list and sell their own products or services. Those sellers—not HollaLink—are responsible for product descriptions, fulfillment, customer service, returns, and seller-specific refund promises. Contact the seller first using the information on the seller’s profile or receipt.
Billing errors, fraud, and chargebacks
Report an unrecognized, duplicate, or incorrect HollaLink charge promptly at hotline@hollalink.com. Include the charge date, amount, and account email. Do not send your full card number or security code. We may request information needed to verify the account and transaction.
How to request help
Email hotline@hollalink.com. A request does not guarantee approval. Any refund is normally returned to the original payment method, and bank processing times may vary.