Shipping HollaLink-branded products
Physical HollaLink cards, wristbands, and accessories are shipped to the address entered at checkout. Processing and delivery estimates are not guarantees. Weekends, holidays, customization, inventory, carrier delays, and address verification may extend the timeline.
- Customers are responsible for providing a complete and accurate address.
- Address changes are not guaranteed after processing starts.
- Import taxes, duties, or local fees are the recipient’s responsibility unless checkout states otherwise.
Tracking, delivery, and missing packages
When tracking is available, it will be sent to the order email. A carrier’s delivered scan may require the customer to check the property, building staff, household members, neighbors, or local carrier office. Report a missing shipment promptly so available carrier options can be reviewed.
Damaged, defective, or incorrect HollaLink items
Contact hotline@hollalink.com within 7 calendar days of confirmed delivery. Include your order email, photos of the item and packaging, and a clear description of the issue. Keep the item and packaging until support completes the review.
Returns and personalized products
Customized, engraved, printed, activated, or personalized products are generally final sale unless defective, damaged, incorrect, or otherwise returnable under applicable law. Do not mail an item back without authorization; unauthorized returns may not be accepted or credited.
Independent seller orders
Products and services offered by HollaLink users are fulfilled by those independent sellers. The seller controls inventory, shipping price, delivery promises, return eligibility, and customer service. Review the seller’s listing and contact the seller directly regarding an order.
Refund timing
Approved refunds are generally issued to the original payment method. The financial institution—not HollaLink—controls when the credit appears after processing.